Return Policy

1. Introduction

This Return Policy applies to Ebana Holdings LLC, a Limited Liability Company registered in the State of Wyoming, United States. Ebana Holdings LLC operates as a holding company managing a portfolio of direct-to-consumer e-commerce brands specializing in women's natural health, wellness products, and informational resources.

2. Holding Company Structure and Limited Liability

Ebana Holdings LLC functions as a parent holding company. Individual products and services are sold directly by our portfolio brands, each operating under separate trade names (Doing Business As / DBA). Each portfolio brand maintains independent operations including:

• Product inventory and fulfillment
• Customer service operations
• Individual return policies and procedures
• Separate merchant accounts and payment processing
• Independent customer communication systems

As a holding company, Ebana Holdings LLC has limited liability for returns processed by individual portfolio brands. Each brand is responsible for managing its own return processes, customer service, and dispute resolution in accordance with its specific return policy and applicable consumer protection laws.

3. Portfolio Brand Returns

3.1 Brand-Specific Policies

Each portfolio brand operated by Ebana Holdings LLC maintains its own specific return policy, which will be clearly disclosed on the brand's website and/or at the time of purchase. Return policies may vary by brand based on:

• Product type (physical goods, digital products, subscriptions, informational materials)
• Product category (supplements, wellness products, educational materials)
• Jurisdiction of sale
• Applicable regulatory requirements (FDA, FTC, state regulations)

3.2 General Return Framework

While specific terms vary by brand, our portfolio brands generally operate under the following return framework:

3.3 Non-Returnable Items

Certain items across all portfolio brands are generally non-returnable for health, safety, legal, or practical reasons, including but not limited to:

• Opened dietary supplements, vitamins, or ingestible products
• Opened personal care or intimate wellness products
• Digital downloads or online courses after access has been granted
• Perishable goods
• Custom or personalized products
• Items marked as final sale or clearance (where clearly disclosed)
• Gift cards or promotional credits

4. Return Process

4.1 Initiating a Return

To initiate a return for any product purchased from one of our portfolio brands:

1. Contact the Brand Directly: Reach out to the specific brand from which you made your purchase using the customer service contact information provided on that brand's website, in your order confirmation email, or on product packaging.
2. Alternative Contact: If you are unable to locate the specific brand's contact information, you may email contact@ebanaholdings.com with your order number and purchase details, and we will direct your inquiry to the appropriate brand.
3. Required Information: Be prepared to provide:
   • Order number
   • Date of purchase
   • Product name and description
   • Reason for return
   • Photographs (if applicable for damaged or defective products)

4.2 Return Authorization

Most portfolio brands require a Return Merchandise Authorization (RMA) number before accepting returned products. Do not return products without first contacting the brand and receiving return instructions, as unauthorized returns may not be processed or refunded.

4.3 Return Shipping

• Return shipping addresses will be provided by the specific portfolio brand upon return authorization
• Return shipping costs are typically the responsibility of the customer unless the return is due to:
  • Product defect or damage
  • Shipping error (wrong item sent)
  • Quality issues covered under warranty
• We recommend using a trackable shipping method with insurance for returns
• The customer assumes risk of loss during return shipping unless otherwise specified by the brand

4.4 Processing Time

Once the portfolio brand receives and inspects your returned item:

• Returns are typically processed within 5-14 business days of receipt
• Processing times may vary by brand and product type
• You will receive confirmation once your return has been processed
• Refunds (if applicable) will be issued according to the Refund and Dispute Policy

5. Damaged or Defective Products

5.1 Reporting Defects

If you receive a damaged or defective product:

• Contact the portfolio brand immediately upon receipt (typically within 7 days of delivery)
• Provide photographic evidence of the damage or defect
• Retain all original packaging and materials
• Do not use or consume the product if you believe it is defective

5.2 Resolution Options

For damaged or defective products, portfolio brands may offer:

• Full refund including return shipping costs
• Replacement product at no additional charge
• Store credit or alternative compensation

The specific resolution will be determined by the brand in accordance with their policy and applicable law.

6. Incorrect Orders

If you receive an incorrect item due to a shipping or fulfillment error by one of our portfolio brands:

• Contact the brand immediately
• The brand will arrange for return of the incorrect item at no cost to you
• A replacement will be shipped, or a full refund will be issued at your preference
• You will not be charged for return shipping in cases of fulfillment errors

7. Limitations and Exclusions

7.1 Time Limitations

Return requests must be initiated within the return window specified by the individual portfolio brand (typically 30-90 days from delivery). Returns requested after the applicable return period has expired may not be accepted.

7.2 Condition Requirements

To be eligible for return:

• Products must be in their original condition and packaging (unless defective or damaged in shipping)
• All components, accessories, and documentation must be included
• Products showing signs of use, wear, or damage may be subject to partial refund or denial of return

7.3 Proof of Purchase

A valid proof of purchase (order confirmation, receipt, invoice) is required for all returns. Without proof of purchase, returns may be denied or processed as store credit at the current selling price.

8. International Returns

For international orders:

• International return policies may differ from domestic policies due to customs, duties, and shipping considerations
• International customers are responsible for all return shipping costs, customs fees, duties, and taxes unless the return is due to product defect or brand error
• Some international orders may be final sale (this will be clearly disclosed at checkout)
• Refunds for international orders may be subject to additional processing time

9. Customer Responsibilities

When requesting a return, you agree to:

• Provide accurate and complete information
• Follow the return instructions provided by the portfolio brand
• Package returned items securely to prevent damage during shipping
• Use appropriate shipping methods with tracking
• Comply with the specific brand's return policy terms
• Not abuse or misuse return privileges

9.1 Return Abuse Policy

Ebana Holdings LLC and its portfolio brands reserve the right to refuse returns or limit return privileges for customers who:

• Demonstrate patterns of excessive returns
• Return used, damaged, or materially altered products
• Fail to comply with return policy requirements
• Engage in fraudulent return activity

10. Liability Limitations

10.1 Holding Company Limitation

As a holding company, Ebana Holdings LLC's liability for returns is limited. Each portfolio brand is independently responsible for:

• Honoring its published return policy
• Processing returns in a timely manner
• Issuing refunds or replacements as appropriate
• Maintaining adequate customer service resources

10.2 Third-Party Fulfillment

Some portfolio brands may utilize third-party fulfillment centers, logistics providers, or drop-shipping arrangements. While we work with reputable partners, Ebana Holdings LLC is not liable for:

• Delays or errors caused by third-party fulfillment providers
• Damage occurring during third-party handling or storage
• Inventory discrepancies at third-party facilities

10.3 Force Majeure

Neither Ebana Holdings LLC nor its portfolio brands shall be liable for failure or delay in processing returns due to circumstances beyond reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or transportation disruptions.

11. Changes to Return Policy

Ebana Holdings LLC reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Individual portfolio brands may update their specific return policies independently. Your purchase is governed by the return policy in effect at the time of purchase.

12. Applicable Law

This Return Policy is governed by the laws of the State of Wyoming and the United States, without regard to conflict of law provisions. Individual portfolio brands comply with applicable federal and state consumer protection laws, including but not limited to:

• Federal Trade Commission (FTC) regulations
• State consumer protection statutes
• FDA regulations (where applicable)
• CAN-SPAM Act
• Telephone Consumer Protection Act (TCPA)

13. Contact Information