Ebana Holdings LLC | Building Trusted Brands in Women's Health & Wellness

1. Introduction

This Cancellation Policy applies to Ebana Holdings LLC, a Limited Liability Company registered in the State of Wyoming, United States. This policy governs the cancellation of orders, subscriptions, and services provided by our portfolio of direct-to-consumer e-commerce brands specializing in women's natural health, wellness products, and informational resources.

Company Contact Information:
Email: contact@ebanaholdings.com
Website: www.ebanaholdings.com

2. Holding Company Structure

Ebana Holdings LLC operates as a holding company. Individual products, services, and subscriptions are managed by our portfolio brands, each operating under separate trade names (DBAs) with independent:

Order fulfillment systems
Subscription management platforms
Customer service operations
Cancellation processing procedures
Billing and merchant processing accounts

Each portfolio brand is independently responsible for processing cancellations related to its products, orders, and services. As a holding company, Ebana Holdings LLC has limited direct involvement in individual cancellations, though we maintain oversight to ensure our brands operate ethically and in compliance with applicable laws.

3. Order Cancellations

3.1 One-Time Purchase Cancellations

For one-time purchases of physical or digital products:

Before Order Processing:

Orders may typically be canceled free of charge before they have been processed for fulfillment
To cancel an order, contact the portfolio brand's customer service immediately
Processing times vary by brand but typically occur within 1-24 hours of order placement
If an order has not yet been processed, the brand will cancel it and issue a full refund

After Order Processing:

Once an order has been processed and/or shipped, it cannot be canceled
You may refuse delivery or return the product according to our Return Policy
Refunds for orders that have shipped are subject to our Refund and Dispute Policy
Return shipping costs may apply (see Return Policy for details)

3.2 Cancellation Request Methods

To request order cancellation:

Account Dashboard: Log into your account on the brand's website and navigate to order history
Email: Email the brand's customer service address provided in your order confirmation
Alternative Contact: If you cannot locate the brand's contact information, email contact@ebanaholdings.com
Required Information: Provide your order number, email address, and cancellation request

3.3 Cancellation Confirmation

When an order cancellation is successfully processed:

You will receive email confirmation within 24-48 hours
Refunds will be processed according to our Refund and Dispute Policy
Cancellation confirmation will include refund amount and expected timing

3.4 Digital Products and Downloadable Content

Digital products cannot be canceled once access has been granted or content has been downloaded
Immediate-access digital products are non-cancelable after purchase completion
Some brands may offer satisfaction guarantees with specific terms for digital content

4. Subscription Cancellations

4.1 Subscription Types

Our portfolio brands may offer various subscription models:

Auto-Replenishment Subscriptions:

Automatic recurring shipments of physical products
Typically billed monthly, quarterly, or annually
Can be canceled at any time

Membership Subscriptions:

Ongoing access to content, services, or benefits
May include digital content libraries, coaching, or community access
Typically billed monthly or annually

Continuity Programs:

Sequential delivery of products or content
May have minimum commitment periods
Specific cancellation terms disclosed at enrollment

4.2 How to Cancel Subscriptions

Method 1: Account Dashboard (Recommended)

Log into your account on the brand's website
Navigate to "Subscription Management," "My Subscriptions," or similar section
Select the subscription you wish to cancel
Follow the cancellation prompts
Save or screenshot your cancellation confirmation

Method 2: Customer Service

Contact the brand's customer service via email or phone
Provide your account email, subscription details, and cancellation request
Request written confirmation of cancellation

Method 3: General Inquiry

If you cannot locate the specific brand's cancellation process, email contact@ebanaholdings.com with "SUBSCRIPTION CANCELLATION" in the subject line
Include your order/subscription number and account email
We will direct your request to the appropriate brand

4.3 Cancellation Timing and Effective Date

Critical Timing Information:

Subscription cancellations must be completed before the next billing date to avoid being charged for the next billing cycle
Billing dates vary by subscription but are typically displayed in your account dashboard and order confirmation emails
Cut-off times for cancellation vary by brand (typically 24-72 hours before billing date)
Subscriptions canceled after the billing cycle has started will generally continue through the end of that paid period

Effective Date:

Cancellations are effective at the end of the current billing period unless otherwise specified
You will retain access to subscription benefits through the end of your paid period
No refunds will be issued for the current billing period (except as outlined in Section 4.5)

4.4 Cancellation Confirmation

After canceling a subscription:

You will receive email confirmation typically within 24-48 hours
Confirmation will include the effective date of cancellation
You may continue to receive shipments or have access until the end of your paid period
Save cancellation confirmation for your records

4.5 Subscription Refunds Upon Cancellation

Monthly Subscriptions:

No refunds for the current month once billing has occurred
You retain access/benefits through the end of the monthly period
No future charges will occur after cancellation

Annual/Prepaid Subscriptions:

Refund policies for prepaid subscriptions vary by brand
Some brands may offer prorated refunds for unused months
Other brands may have "no refund" policies for annual commitments (disclosed at purchase)
Contact the specific brand to inquire about prepaid subscription refunds

Trial Periods:

Free trials can be canceled anytime during the trial period with no charges
Cancellation must occur before the trial ends to avoid billing
Trial-to-paid conversions typically occur automatically unless canceled
Some brands require cancellation 24-48 hours before trial end

5. Contact Information

For cancellation requests related to specific orders or subscriptions:
Contact the portfolio brand directly using the customer service information provided on their website, in your account dashboard, or in your order confirmation.

For general inquiries or assistance with cancellations:
Ebana Holdings LLC
Email: contact@ebanaholdings.com
Website: www.ebanaholdings.com

Cancellation Checklist

Before canceling, please consider:

☐ Have you reviewed the specific brand's cancellation policy?
☐ Are you within the cancellation window to avoid next billing?
☐ Have you saved your cancellation confirmation?
☐ Do you understand refund terms for your cancellation?
☐ Have you updated your account to avoid accidental reactivation?

Acknowledgment

By purchasing products or services or enrolling in subscriptions offered by our portfolio brands, you acknowledge that you have read, understood, and agree to be bound by this Cancellation Policy and the specific cancellation terms of the brand from which you are purchasing.